Refind Policy
Thank you for choosing to purchase our courses. Our primary goal is to ensure that our users have a rewarding experience throughout their journey of discovering, assessing, and purchasing our courses, whether they opt for instructor-led training or self-paced learning.
As with any online purchase, there are certain terms and conditions that govern our Refund Policy. By making a purchase, you agree to adhere to our Privacy Policy, Terms of Use, and Refund Policy.
As with any online purchase, there are certain terms and conditions that govern our Refund Policy. By making a purchase, you agree to adhere to our Privacy Policy, Terms of Use, and Refund Policy.
For Instructor-Led Training:
To qualify for a refund, you must satisfy the following conditions:
- Submit your refund request within 7 days of purchasing the course.
- Have consumed/viewed less than 10% of the video-learning content.
- Have not attended more than one (1) live online class.
- Have not requested any exam voucher or kit.
Should your refund request fail to meet any of these criteria, it will not be accepted, and no refund will be issued.
Have not attended any classes.
Submit your refund request within 7 days of purchasing the course.
You can initiate a refund request in two ways:
For single item purchases, go to the “My Orders” section and click on “Initiate Refund” for the relevant course.
If your purchase includes multiple items, please contact our support team through the Help & Support section on our website.
Refunds for Duplicate Payments:
Refunds for any duplicate payments will be processed via the same source (original method of payment) within 15 working days after you have submitted your request.
Have not attended any classes.
Submit your refund request within 7 days of purchasing the course.
You can initiate a refund request in two ways:
For single item purchases, go to the “My Orders” section and click on “Initiate Refund” for the relevant course.
If your purchase includes multiple items, please contact our support team through the Help & Support section on our website.
Refunds for Duplicate Payments:
Refunds for any duplicate payments will be processed via the same source (original method of payment) within 15 working days after you have submitted your request.